Project developed by act digital performs migration and closure of individual accounts through an automated interface
Managing individual checking accounts, especially those that are inactive or pose a high risk to banking operations, is one of the challenges faced by financial institutions. The main obstacle is the high cost associated with this activity. Maintaining inactive accounts requires allocating considerable resources to services that ultimately do not generate returns. Furthermore, when it comes to high-risk accounts, banks need to invest in actions to protect their assets and reputation, while also seeking to avoid financial losses.
When there is a high volume of accounts to manage, the operational cost of maintaining or resolving the problem becomes even higher. This was the impasse faced by a large Brazilian bank, which hired act digital to develop a customized solution. The project, which began in 2023 and will continue until 2025, consists of adopting automated robots to perform the migration and closure of a large number of inactive or high-risk accounts.
Digitizing the analysis of these processes makes the solution more efficient and accurate. Through the technology employed, the bank is mitigating risks and costs and, at the same time, boosting its revenues.
Operating in the financial market for over 90 years, the institution, which hired act digital to develop a project focused on the migration and closure of individual accounts, is one of the leading banks in Brazil. A specialist in financial solutions, the company is a pioneer in granting and democratizing payroll loans in the country.
As the holder of the largest network of banking correspondents in Brazil, the institution has increasingly focused on digitalization—both in customer solutions and internal projects. Amid digital transformation, the adoption of automated robots has proven to be an effective way to mitigate risks and costs related to managing individual checking accounts.
The problem to be solved involves the excessive cost of maintaining individual checking accounts that are inactive or pose a high risk to the bank. The challenge is further compounded by the large number of accounts that need to be analyzed and managed.
To develop an efficient solution for migrating and closing inactive and/or high-risk accounts, the bank set several objectives for the project developed by act digital—initiated in 2023 and expected to continue until 2025:
By achieving these objectives, the institution expects a financial return of R$ 23 million in 2023, potentially reaching R$ 55 million by 2025.
To provide a precise and efficient solution for managing individual accounts, the act digital team developed automation robots programmed to handle large-scale account migrations and closures in the back end, with a front-end interface designed for internal teams responsible for operating the system throughout the project.
The implemented solution consists of three essential phases, designed to structure processes based on predefined criteria and workflows.
During the development and implementation of the solution, the act digital team facilitated the connection between all stakeholders and the technology department to align the entire project. At this stage, weekly checkpoints were organized to monitor the action plan.
Once development was completed, the act digital team established daily meetings and monthly follow-ups to review and present the results. Specific meetings were also scheduled with each department involved in the processes to guide internal teams on the operation of the automation robots.
On the infrastructure side, monitoring indexes were created to track large-scale migrations and account closures.
From aligning with the client and work teams to implementing the solution, various technological tools were used to meet specific objectives throughout the project. These include:
The automated robots developed by the act digital team were deployed in 2023, and the project will continue until 2025. In the first year, the following results were achieved:
All progress achieved so far will be expanded over the next two years as the project continues.
In the financial sector, precision, security, and agility are essential for both operational areas and management. That is why act digital works with a specialized and multidisciplinary team that understands the industry's challenges and delivers customized solutions tailored to the unique needs of each institution.
As digital transformation accelerates, technology adoption becomes a key factor in enhancing the competitive capabilities of financial institutions.
act digital supports companies by delivering solutions that integrate cutting-edge technologies, agile processes, and tailored customization. This approach maximizes results and drives the technological evolution of operations. The company facilitates the transition of any institution’s operations into the digital world, ensuring full protection of all transactions and information.
Additionally, act digital specializes in data management, promoting a data-driven culture across the entire organization and strengthening analytical intelligence in all aspects of the business. Its services cover a wide range of solutions, from the development of customized platforms to the modernization of legacy systems, strengthening data and operational security, and creating APIs and innovative applications.
The use of automation robots has the potential to bring greater speed, security, and efficiency to financial operations. This is just one of the main trends in the sector. To explore other solutions that can enhance your company’s competitiveness, contact the act digital team.
