Data analysis and service quality improvement

Industry

Our client in Portugal is looking to improve the quality of its customers' experience, through:

Data analysisVerification and monitoring of data quality within the database and Google Cloud to ensure accuracy and reliability for decision-making.
Power BI report creation and updatingWeekly updates are performed on all reports concerning voice, TV, residential and mobile internet services, in order to identify potential performance and quality improvements, and to minimise potential conflicts between databases.
New developmentsManagers conduct an analysis to identify areas where process updates and new reports should be implemented to minimise and automate as many reports as possible.

Continuous development in the areas of data analysis and design, namely:

Scrum.

Improvement of the quality of service provided to customers.

One consultant per product to ensure data quality. Their tasks include:

Our client in Portugal is looking to improve the quality of its customers' experience, through:

Data analysisVerification and monitoring of data quality within the database and Google Cloud to ensure accuracy and reliability for decision-making.
Power BI report creation and updatingWeekly updates are performed on all reports concerning voice, TV, residential and mobile internet services, in order to identify potential performance and quality improvements, and to minimise potential conflicts between databases.
New developmentsManagers conduct an analysis to identify areas where process updates and new reports should be implemented to minimise and automate as many reports as possible.