Specialized outsourcing generates high performance with optimized resources

The growing demand for sustainable and efficient mobility solutions has posed complex challenges to the transportation industry. A leading company in the transportation sector, present in 64 countries, was facing a significant shortage of skilled labor to manage these projects.

To overcome this challenge, the company looked for an outsourcing partner who could provide not only specialized labor, but also adequate management support. act digital took on this responsibility with the aim of providing professionals with experience in the field.

Initially, the project involved just over 20 employees focused on generating technical drawings for the trains in the company's portfolio. Over time, the team grew to include new fronts such as industrial testing, laboratories and production planning.

The partnership has helped the company solve the shortage of skilled labor locally, but has also ensured support for the company's activities worldwide. Read on and find out more about the project!

The company that hired act digital to subcontract process management is a global company in the mobility sector, recognized for its capacity for innovation. Its solutions are aimed at the transportation sector, covering different modalities and services, such as high-speed trains, subways, monorails, streetcars, integrated systems, infrastructure, signaling and digital mobility.

Present in 64 countries and with more than 80,000 employees, the Group focuses its expertise on design, innovation and project management, where mobility solutions are most needed. Relying on highly specialized professionals is key to maintaining its leading position in the global transport market.

Challenge: shortage of skilled labor for specialized services

The company faced a major challenge in providing Product Engineering and Industrial Services due to a shortage of qualified labor. As it needed very specific skills, it was difficult to find professionals on the market who could meet their demands. To overcome this difficulty, the company was looking for an outsourcing partner capable of carrying out the activities they couldn't manage in-house.

The need was for a partner who could efficiently take on tasks related to the development of rolling stock projects (present in the railway, automotive and heavy vehicle industries). This is a highly technical field, which includes areas such as:

• Structural architecture with 3D modeling and 2D drawings;
• Interior design;
• Mechanical piping installations;
• Electrical and pneumatic;
• Technical specs;
• Engineering instructions;
• Operating manuals;
• Maintenance.

Operating globally in an area of essential services such as mobility, the company needs to ensure that its operations are carried out without risk of interruption or quality problems. In this sense, attracting and hiring professionals with experience and knowledge in specialized activities is a challenge faced by the company not just in Brazil, but worldwide. This context makes the support of outsourcing partners essential.

Solution: Hiring and training specialized professionals

To meet the challenges of the shortage of skilled labor, act digital provided an outsourcing service in line with the company's demands, putting together a skilled technical team with an efficient management structure. The team was divided between the Product Engineering, Industrial, Laboratory and Production Planning and Control (PPC) areas.

The group of professionals provides services ranging from mechanical and electrical assembly of components, documentation and operational assembly instructions, to on-site monitoring of the deployment at the company's factory.

Initially, the project began with just over 20 collaborators focused on the Product Engineering front, whose main objective was to generate technical drawings of the various trains in the client's portfolio. As the project evolved, the team grew and expanded its activities to include new fronts.

Today, the team has 110 professionals and act digital is the company's main local outsourcing partner, often absorbing demands from other global suppliers for its quality and quick response to customer needs. The team serves the company's most diverse projects around the world, in countries such as Brazil, Chile, the United States, Romania and China.

Technologies and methodologies adopted

To guarantee operational efficiency and the quality of deliveries, the team uses specialized technologies and methodologies for the area, such as:

• Catia;
• E3;
• AutoCAD;
• Sheet Metals;
• Harness.

Hiring and training

The technical skills were developed through the expertise of key people from the act digital team in partnership with the client, a collaboration that has been essential due to the shortage of experienced professionals in the rail industry.

Results: productivity, efficiency and specialization

The results of act digital's partnership with the company evidence the value of outsourcing for both companies:

• An increase of more than 300% in the number of employees employed by act digital in the company;
• More than 1,200 engineering projects delivered, involving mechanical, electrical, operating instructions and manuals, meeting rough deadline and quality targets;
• Industrial instruments: More than 12,000 work instructions elaborated; more than 650 mechanical and electrical performance-based outcome measures (PBOMs) - tools used to evaluate the effectiveness of interventions, programs or services based on real, measurable performance; and more than 100 form boards.

How we can help your company

In the transport and mobility sector, the complexity of projects requires a specialized approach and a highly qualified team. act digital provides integrated outsourcing solutions that combine skilled labor with advanced computer systems. Our experience in project management allows us to deliver high quality results in line with each client's needs.

Turn your challenges into growth opportunities with act digital. Find out more about our approach to outsourcing. Talk to our experts and find out how we can help.