The corporate sector has been impacted by a series of transformations driven by the continuous evolution of digital technologies. To thrive in this new environment, companies are challenged to incorporate innovations and tools that generate efficiency gains, risk reduction, and increased productivity.
In the current landscape, Robotic Process Automation (RPA) is a solution that brings continuous improvements and therefore delivers better results. It’s this attention to detail that enables the identification and correction of inefficiencies that may have persisted even after implementing an RPA tool.
By investing in this improvement process, one of Brazil’s largest cosmetics companies was able to enhance the results obtained with RPA. act digital collaborated on this project, working on both process mapping and replanning, as well as the technological transition of the solution.
The project didn’t just involve tool replacement but a complete and strategic reassessment of existing processes. With the support of a specialized, multidisciplinary team from act digital, the company increased its productivity, efficiency, and results, achieving an initial estimated saving of BRL 60,000 per month and creating a backlog with over 100 listed opportunities. Keep reading to understand how these results were achieved.
Client: Leading Transformation through Beauty and Sustainability
With nearly 50 years of history, the company that hired act digital to enhance its RPA (Robotic Process Automation) pipeline operates in the beauty segment. The group comprises different brands that pursue the purpose of transforming people’s lives through their processes and the impact of their actions, which also reflect their commitment to socially and environmentally responsible practices.
The Brazilian group is currently present in over 50 countries and operates four thousand physical stores. It has become the world’s largest beauty franchise and leads consumer preferences in the national market. Managing more than 10 brands, the company continually needs to improve the efficiency of its operations, which is crucial for maximizing results, mitigating risks, and ensuring competitiveness in a globally competitive environment.
Challenge: Complete Automation Pipeline Review
The company faced the challenge of optimizing its internal processes and increasing operational efficiency. Although the RPA tool was already being used across different areas and business units, the company needed to make improvements to the entire automation pipeline, covering everything from process mapping and prioritization to the total number of personnel required to handle all demands within this pipeline.
Another challenge was the migration of the RPA tool. Initially, all processes were being built using Blue Prism automation, but the company had decided to switch to UiPath automation. Due to the need to transition between these technologies, the entire pipeline needed to be re-planned and aligned with the new tool. In light of these challenges, several objectives were set for the project:
- Map processes
- Develop projects
- Generate a new backlog by prospecting process automation opportunities using UiPath for different areas
- Clearly design the complete RPA pipeline
- Refine and prioritize 56 demands
- Establish improvements that would result in agility and greater value delivery
Solution: New Automation Pipeline
Considering the challenges and objectives, a multifunctional team from act digital was incorporated into the project to develop a solution aligned with the demand. The team comprised three developers, one architect, three functional analysts, and one agile master, who worked to structure a project development pipeline within the client’s environment.
Methodology
The innovative aspect of the project was the combination of best business practices with technology developed in the process, maximizing delivery potential and value generation using automation tools.
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Process innovation: A discovery process was conducted to understand the company’s situation at that moment and co-create solutions based on process mapping and best practices definition.
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Technology innovation: Use of best practices and RPA approaches, in addition to centralizing all processes in a single management platform (UiPath).
Applied Technologies
In the RPA update process, the following technologies were applied:
- UiPath
- Automation Hub
- Insights
- Blue Prism
- Automation Anywhere
- Power Automate
Results: Increased Efficiency, Reduced Costs, and Improved Performance
The restructuring of the company’s automation pipeline resulted in enhanced productivity, with greater task execution accuracy, cost and error reduction, improved compliance, and increased levels of customer and employee satisfaction. These benefits strengthened the company’s competitiveness in the market.
The practical results achieved by the project include:
- Monthly savings: Starting from the initial deliveries, the project achieved an average monthly savings of BRL 60,000.
- Improvement opportunities: A detailed backlog containing 105 opportunities was delivered to the company.
- Implemented improvement actions: A backlog of 62 demands and a total of 43 documentations were worked on by the team.
- Process redesign: The AS IS (initial process) and TO BE (to-be-implemented flow) process designs were developed based on pain points, needs, and opportunities identified.
- Prioritization matrix: A prioritization matrix was constructed, taking into account the company’s specificities.
- Management: Process documentation was evaluated, and subsequently, demand centralization was done through the Automation Hub.
How We Can Help Your Company
The retail and consumer goods segment is characterized by high market competition. Faced with the challenge of positioning brands and products, companies continually seek to incorporate more efficiency into their operations, ensuring sustainable results.
An automation pipeline through RPA tools aligns with these demands. Through multifunctional teams, act digital specializes in providing digital solutions for the retail and consumer goods sector. The professionals working on these projects understand the dynamics of the segment and collaborate with clients to create the best alternatives for achieving expected results.
Is your company’s automation pipeline generating the expected results? act digital can help you answer that question. Get in touch with our specialists.
