Migrating to SAP S/4HANA is an essential step in a company’s digital transformation journey. However, when not conducted with a clear strategy, it can lead to significant challenges in performance, stability, and operational efficiency.

This case study shows how act digital supported a major Global chemical company based in Mexico in overcoming critical obstacles during its SAP migration—turning complexity into measurable results.

The Challenge of SAP S/4HANA Migration

During the transition to the new environment, the company faced:

• SAP S/4HANA performance issues
• Increased production incidents
• Lack of visibility into system operations
• Pressure for an international rollout (Argentina)

This scenario jeopardized not only current operations but also the company’s business expansion plans.

The Importance of Quality in SAP Migration

SAP migration projects require more than just technical execution. It is essential to ensure:

• Stability of the SAP system in production
• Operational continuity during the transition
• Reduction of risks and critical failures
• A solid foundation for future growth

Without this, the migration can result in high operational costs and direct impacts on the business.

The Solution: SAP Migration QA with a Structured Approach

act digital implemented a Quality Assurance (QA) model for SAP S/4HANA based on three main pillars:

1. 1. Organization into specialized workstreams
   • ABAP Development
   • Technical Infrastructure
   • Functional Testing
2. Prioritization of Deliverables
   • Quick wins: rapid gains with immediate impact
   • Strategic initiatives: medium-term structural improvements
3. Value-Driven Execution
   • Quick wins were rapidly implemented in production, while strategic initiatives were planned for continuous evolution following the rollout.

SAP Migration Results: Real Efficiency Gains

With the structured approach to QA and SAP optimization, results were achieved in less than six months:

✅ 25% reduction in operational effort

✅ Over 40% reduction in AHT (Average Handling Time)

✅ 30% reduction in SAP incidents in production

These metrics demonstrate direct gains in operational efficiency, system stability, and productivity.

Benefits of SAP S/4HANA optimization

In addition to immediate results, the project generated strategic impacts:

• Greater reliability of the SAP environment
• Reduction in operating costs
• Preparation for international expansion
• Improved user experience

How to Ensure a Successful SAP Migration?

A successful migration to SAP S/4HANA depends on three key factors:

1. A clear and specialized organizational structure
2. Smart prioritization between short- and long-term goals
3. A focus on business results, not just technical ones

act digital combines global expertise with local execution to deliver SAP transformation projects that make a real impact.

This is how we help organizations evolve safely, efficiently, and at scale—turning technological transformation into real business value.